Refund and Returns Policy – Zohro

 At Zohro, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward refund and returns process to ensure your shopping experience is as easy and hassle-free as possible.

1. Returns Eligibility

Items must be returned within 14 days of the purchase date.

• Unused and Undamaged Products: To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

• Opened Products: If the item has been opened or used, we will not be responsible for any returns or refunds.

• Exceptions: Certain items such as personalized products, digital goods, and gift cards may not be eligible for returns or refunds. Please check the product description for details.

 Important Note: Before shipping the product back to us or requesting a return, please contact our customer support team for assistance.

 2. How to Initiate a Return

 To start a return, please contact our customer service team at +1-217-437-9389 or email us at zohro2024@gmail.com with your order number and the item(s) you wish to return. Our team will guide you through the return process and provide you with the necessary instructions.

 3. Return Shipping

• Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong or damaged item).

• Tracking and Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for returns. Zohro is not responsible for items that are lost or damaged during the return shipping process.

 4. Refund Process

Once we receive the returned item and inspect its condition, we will process your refund.

• Refund Method: Refunds will be issued to the original payment method used for the purchase.

• Processing Time: Please note that the refund may take 7-10 business days to reflect in your account, depending on your bank or payment provider.

 5. Refund if Package is Lost

 If your package is lost in transit or never delivered, we will initiate a full refund for the total amount of your order. Please contact our customer service team to report any delivery issues.

 6. Refund if Item is Damaged

If you receive a damaged or defective item:

• Take Photos: Please take clear pictures of the damaged product.

• Contact Support: Email the pictures along with your order number to zohro2024@gmail.com or call +1-217-437-9389. Our customer service team will assist you with the return or replacement process.

We will offer a replacement or refund for defective or damaged items at no additional cost to you.

7. Refund if Delivery Takes Longer Than 30 Days

If your order does not arrive within 30 days from the shipping date, we will issue a full refund. Please contact us within the 30-day window to initiate this process.

8. Exchanges

If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order through our website. We are unable to process direct exchanges at this time.

9. Non-Returnable Items

 The following items cannot be returned:

 Personalized or custom-made items

• Gift cards or digital products

• Products marked as “Final Sale” or “Non-returnable” in the product description

10. Contact Us

If you have any questions about your return or refund, please feel free to reach out to our customer service team at +1-217-437-9389 or email us at zohro2024@gmail.com. We are happy to assist you!

 Important Notes Before Returning a Product:

 Contact Support First: Please contact our support team before returning any product to ensure the process is handled correctly.

• 14-Day Window: You have 14 days to return the product without opening it. Once the item is opened, we will not take responsibility for any returns or refunds.

• Damaged Product: If the product arrives damaged, please take a picture and provide it to our customer service team so we can assist you promptly.

 Zohro Contact Information:

• Phone: +1-217-437-9389

• Email: zohro2024@gmail.com

• Address: 30 N Gould St #20823, Sheridan, WY 82801

Thank you for shopping with Zohro! We appreciate your business and are here to help ensure you have a great shopping experience.

 This revised Refund and Returns Policy now includes the changes you requested, such as the requirement to contact support before shipping or returning the product, the 14-day return window, and the process for dealing with damaged items. Let me know if you'd like any further adjustments!