Refund and Returns Policy – Zohro

At Zohro, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward refund and returns process to ensure your shopping experience is as easy and hassle-free as possible.

1. Returns Eligibility

  • Items must be returned within 30 days of the purchase date.

  • To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Any items that show signs of use or are damaged due to improper handling will not be accepted for return.

  • Certain items such as personalized products, digital goods, and gift cards may not be eligible for returns or refunds. Please check the product description for details.

2. How to Initiate a Return

To start a return, please contact our customer service team at +1-217-437-9389 or email us at zohro2024@gmail.com with your order number and the item(s) you wish to return. Our team will guide you through the process and provide you with the return instructions.

3. Return Shipping

  • The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong or damaged item).

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once we receive the returned item and inspect its condition, we will process your refund.

  • Refunds will be issued to the original payment method used for the purchase. Please note that the refund may take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.

5. Refund if Package is Lost

  • If your package is lost in transit or never delivered, we will initiate a full refund for the total amount of your order. Please contact our customer service team to report any delivery issues.

6. Refund if Item is Damaged

  • If you receive a damaged or defective item, please contact us immediately at +1-217-437-9389 or email us at zohro2024@gmail.com with your order number and pictures of the damaged product.

  • We will offer a replacement or refund for defective or damaged items at no additional cost to you.

7. Refund if Delivery Takes Longer Than 30 Days

  • If your order does not arrive within 30 days from the shipping date, we will issue a full refund. Please contact us within the 30-day window to initiate this process.

8. Exchanges

If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order through our website. We are unable to process direct exchanges at this time.

9. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made items

  • Gift cards or digital products

  • Products marked as “Final Sale” or “Non-returnable” in the product description

10. Contact Us

If you have any questions about your return or refund, please feel free to reach out to our customer service team at +1-217-437-9389 or email us at zohro2024@gmail.com. We are happy to assist you!

Zohro Contact Information:

  • Phone: +1-217-437-9389

  • Address: 30 N Gould St #20823, Sheridan, WY 82801

Thank you for shopping with Zohro! We appreciate your business and are here to help ensure you have a great shopping experience.

This policy includes the refund terms you requested (package lost, damaged items, or delivery over 30 days). If you’d like any further adjustments or additions, feel free to let me know!